Interviews

  • ‘We make moments’
  • Date: 2015-11-20
  • Being an international, upscale, traditional Swiss company Mövenpick we follow the cultural values of the umbrella company to give our guests the best of everything. Mövenpick is all about personal touch. The level of staff involvement and the services that we give to our guests is incomparable with any other brand. We feel that the service offer will get the customers back into the hotel. We at Mövenpick do not do different things, we do things differently. Vinesh Gupta, General Manager, Mövenpick Hotel and Spa Bangalore shares more with HC.
    By  |  Sudipta Saha

     

    How long have you been handling the reins of Mövenpick ?
    It’s been a year and a half since I am with Mövenpick Hotel and Spa Bangalore.

     

    In your stint, what kind of customer evolution have you seen over the years?
    In my entire career span of more than a decade, I have seen a sea change in consumer profile and behaviour across nationalities. Over the years the entire diaspora has changed, each and every consumer is well travelled and glued on to technology hence very well informed. 

     

    According to you, how important is the F&B for growth and popularity of the hotel?
    A hotel can only be successful if there is a perfect mix of residential and non-residential business and F&B is the key element in success stories. You will hardly hear success stories of the best of the best hotels without F&B.  Rooms are there and will be there, what distinguishes is the F&B. 
    I would also like to mention here that there should be a perfect amalgamation of conventional and unique F&B promotions and offerings. To give an example, we at Mövenpick are currently running this promotion known as ‘Price Your Own Menu’. The consumer has the decision making power of what they want to pay and usp is there is no conditions applied on the same.

     

    As a GM what special touch do you bring to the property?
    As a General Manager of the hotel, there are some key responsibilities which every GM has to do and is paid for the same. It’s not always about duties and responsibilities; it is sometimes about going beyond the call of duty. Speaking to guest, carefully scrutinising financial statements and making strategy falls under my KRA and that’s a daily routine for me.  I personally intend to engage with employees at every level on day to day basis. This certainly generates a healthy flow of positive energy and confidence in each and every employee which in return reflects in their work and leads to happy guests.
    As a brand philosophy we believe in making moments and this is only possible through great human resource.

     

    As an hotelier, which aspect of hospitality industry or which phase of a hotel opening gives you maximum kick and why?
    As an hotelier, the pre-opening phase has always excited me. The last minute rush for everything, the nerve wrecking tension and a sigh of relief, is what puts the entire experience in nutshell.
    I would also like to mention the upcoming eight weeks post opening are also something which I personally love experiencing. This phase provides a very strong sense of introspection and correction.

     

    One place in India you would love to travel to?
    The place would be Andaman and Nicobar islands. It’s a perfect amalgamation of pristine sea, hill tops and mystic forests. 

     

    How important is MICE for your property?
    India currently holds 35th global MICE ranking and ninth position in the Asia Pacific region. With improved infrastructure and growth of business, India has witnessed tremendous increase in inbound corporate travellers and outbound MICE traffic specially in the metros. MICE business plays an important role in the overall revenue of every hotel and Mövenpick is no different. Mövenpick is the closest hotel from the Bengaluru International Airport and is situated in a belt where there are many manufacturing companies.  Remarkable percentage of our revenue comes from MICE  which  is a major share and  we have adopted various routes to promote our MICE facilities and offer innovative and customized services to our customers

     

    One Hotel you would love to ‘manage’.
    Imperial, New Delhi is one hotel that I would love to manage.

     

    What is the USP of Moevenpick? 
    Being an international, upscale, traditional Swiss company, we follow the cultural values of the umbrella company to give our guests the best of both worlds. Mövenpick is all about personal touch as we say in our brand language – ‘We make moments’. The level of staff involvement and the services that we give to our guests are superior to any other brand. We feel that the service offer will get the customers back into the hotel. We at Mövenpick do not do different things, we do things differently. Above all, we are the nearest hotel located from the Bengaluru International Airport which makes Mövenpick a preferred MICE destination for corporate travellers as they can directly travel to the hotel, attend events without even travelling to the city.

     

    Which is your favourite corner in the hotel?
    If I have to mention it would be the alfresco area adjacent to our all day dine restaurant, My Place. One can cherish a cup of green tea enjoying the Bengaluru weather and keep a close watch at the restaurant along with the entire lobby.



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